1. Introduction.

This Privacy Notice sets out how Custom Training uses and protects the information that you supply when you interact with us.


2. Privacy Commitment.

We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this Privacy Notice. We are registered with the Information Commissioners Office and comply with the requirements of GDPR.

3. Changes.

We may change this Notice from time to time by updating this page, so you should check it regularly to ensure that you are happy with any changes.

4. Your Information.

We may collect the following information about you, for the reasons indicated in brackets:


All actual or potential Customers, Learners, Newsletter Subscribers and Associates:

  • Your name

  • Your email address (so that we can contact you)

  • Correspondence between us (so that we can communicate effectively with you)

Customers (someone who may organise training for themselves or on behalf of others):

  • Your telephone number (so that we can contact you)

  • Details of your requirements (so that we can advise you and produce a quote if necessary)

  • Details of the bookings you have made with us (so that we can service these bookings and remind you of certificate expiry)

  • Your postal address (if we need to send you paper certificates or other documents)

Learners (someone who attends one of our courses):

  • Your date of birth (to help identify you)

  • We may ask to see photographic identification (to prove your identity). We will not record the details of this identification, but will record that your identity has been checked

  • Your course name, your attendance and your assessments and results (in order to maintain a register of learners and issue or confirm any qualifications and certificates)

  • Certificate expiry date (so that we may contact you to remind you to renew your certificate)

  • Details of any medical conditions (so that we can manage risks and support your wellbeing during the course - these will only be recorded if we need to undertake a written risk assessment and only with your explicit consent)

  • Details of any conditions that may affect your ability to learn (so that we can use appropriate teaching and learning strategies for you - these will only be recorded if required by the qualification Awarding Organisation)

  • Details of your eLearning progress and assessment (so that we can verify your competence)


  • A copy of your CV, relevant certificates and CPD log (to help us assess your competence and confirm your training, education and registrations)

  • Copies of documents provided in order to prove your identity (in order to evidence due diligence)

  • Details of IQA observations and performance reviews (to help us maintain our high quality)

This information may be taken from you:

  • When you interact with our websites

  • When you call or email us

  • During a meeting

  • During a course

  • When you sign up or are signed up to our newsletter

5. How We Use Your Information

The legal bases for processing your data are 'Consent', 'Contract' and 'Legitimate Interest'. We use your information to:

  • Contact people who may require our services

  • Provide advice and quotes

  • Plan and deliver bookings

  • Issue and verify certificates and qualifications and their expiry

  • Conduct internal quality assurance

  • Improve our products and services

  • Provide clinical updates and refreshers

  • Provide reminders about certificate expiry

  • Provide industry, company and product news

In order for learners to be awarded with a qualification, and during quality assurance activity, we may share the following details with the relevant Awarding Organisation or Internal Quality Assurer (IQA):

  • Name

  • Date of birth

  • Email address

  • Course details

  • Assessments and result

We use online 'cloud' storage solutions (such as Apple iCloud and Dropbox) to store your information, third-party providers (such as Mailchimp, SurveyMonkey and Nimble) to communicate with you and provide services to you. We only use large, reputable organisations with stringent privacy policies.

6. Images and Video

We may take photographs or videos during a course. These images and video may be used as a record of assessment, for Internal Quality Assurance, in presentations and in online marketing activity. Individual learners will be asked for consent for this at the start of their course and will not be recorded if they do not give this consent.

7. Data Security

We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.

8. Online Analytics

We routinely analyse the data from our website, social media and other platforms to help us to create better marketing, products and services.

Cookies are small files that are placed on your computer's hard drive. Cookies help websites to analyse traffic and visitors and help sites respond to you as an individual.

We use traffic log cookies to identify which pages are being used on our site and analyse visitor behaviour through statistics.

9. Links to Other Websites

You may encounter a link to an external website page whilst visiting our website or social media pages. If the link is to a website that is operated by a third party you should know that we have no control over that website and as such cannot be responsible for the protection and privacy of your data or information you provide whilst visiting the site.

10. Controlling Your Information

All email marketing campaigns will provide the opportunity to manage your preferences or unsubscribe from the mailing list.

You may request details of personal information that we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us.

If you believe that any information we hold about you is incorrect or incomplete, or if you would like to restrict how we process your data, then please write to or email us as soon as possible.

11. Deleting Your Information

If you would like us to delete the information that we hold about you, then please write to or email us as soon as possible.

If you have completed a course with us and we delete all or some of the information that we have about you, we may not be able to confirm that we have issued you with a certificate or qualification.

If the data contains financial information, we may not be able to delete it immediately, as we are required by law to keep financial records for 6 years.


If you have any questions about this Privacy Notice, please contact us.