This Privacy Notice sets out how Custom Training uses and protects the information that you supply when you interact with us.
2. Privacy Commitment
We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this Privacy Notice. We are registered with the Information Commissioners Office and comply with the requirements of GDPR.
We may change this Notice from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.
4. Your Information
We may collect the following information about you, for the reasons indicated in brackets:
All actual or potential Customers, Learners, Newsletter Subscribers and Associates:
Your email address (so that we can contact you)
Customers (someone who may organise training for themselves or on behalf of others):
Your telephone number (so that we can contact you)
Details of your requirements (so that we can advise you and produce a quote if necessary)
Details of the bookings you have made with us (so that we can service these bookings and remind you of certificate expiry)
Your postal address (if we need to send you paper certificates or other documents)
Learners (someone who attends one of our courses):
Your date of birth (to help identify you)
We may ask to see photographic identification (to prove your identity). We will not record the details of this identification, but will record that your identity has been checked
Your course name, your attendance and your assessments and results (in order to maintain a register of learners and issue or confirm any qualifications and certificates)
Certificate expiry date (so that we may contact you to remind you to renew your certificate)
Details of any medical conditions (so that we can manage risks and support your wellbeing during the course - these will only be recorded if we need to undertake a written risk assessment and only with your explicit consent)
Details of any conditions that may affect your ability to learn (so that we can use appropriate teaching and learning strategies for you - these will only be recorded if required by the qualification Awarding Organisation)
A copy of your CV and any relevant certificates (to help us assess your competence and confirm your training, education and registrations)
Copies of documents provided in order to prove your identity (in order to evidence due diligence)
Details of IQA observations and performance reviews (to help us maintain our high quality)
Correspondence between us (so that we can communicate effectively with you)
Customers and Learners will be offered the opportunity to subscribe to our newsletter. Learners will be offered the opportunity to be subscribed by us after the course.
This information may be taken from you:
When you call or email us
When you make a purchase through our online store
During a meeting
During a course
When you sign up or are signed up to our newsletter
5. How We Use Your Information
The legal bases for processing your data are 'Consent', 'Contract' and 'Legitimate Interest'. We use your information to:
Contact people who may require our services
Provide advice and quotes
Plan and deliver bookings
Issue and verify certificates and qualifications and their expiry
Improve our products and services
Provide clinical updates and refreshers
Provide reminders about certificate expiry
Provide industry, company and product news
6. Images and Video
We may take photographs or video during a course. These images and video may be used for Internal Quality Assurance, in presentations and in online marketing activity. Individual learners will be asked for consent for this at the start of their course and will not be recorded if they do not give this consent.
7. Data Security
We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.
8. Online Analytics
We routinely analyse the data from our website, social media and other platforms to help us to create better marketing, products and services.
Cookies are small files that are placed on your computer's hard drive. Cookies help websites to analyse traffic and visitors and help sites respond to you as an individual.
We use traffic log cookies to identify which pages are being used on our site and analyse visitor behaviour through statistics.
9. Links to Other Websites
You may encounter a link to an external website page whilst visiting our website or social media pages. If the link is to a website that is operated by a third party you should know that we have no control over that website and as such cannot be responsible for the protection and privacy of your data or information you provide whilst visiting the site.
10. Controlling Your Information
All marketing campaigns will provide the opportunity to manage your preferences or to unsubscribe from the mailing list.
You may request details of personal information that we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us.
If you believe that any information we hold about you is incorrect or incomplete, or if you would like to restrict how we process your data, then please write to or email us as soon as possible.
11. Deleting Your Information
If you would like us to delete the information that we hold about you, then please write to or email us as soon as possible.
If you have completed a course with us and we delete all or some of the information that we have about you, we may not be able to confirm that we have issued you with a certificate.
If the data contains financial information, we may not be able to delete it immediately, as we are required by law to keep financial records for 6 years.
If you have any questions about this Privacy Notice, please contact us.