1. Definitions:

  1. This website is operated by Custom Training.

  2. Terms such as "we", "us" and "our" refer to Custom Training where they are used in these terms and conditions.

  3. Terms such as "customer", "you" or "your" refer to the person or organisation making a booking.

  4. "Learner(s)" refers to the person or people attending a course.

  5. "Booking" refers to an agreement for us to supply you with training.


2. Booking and Payment:

  1. Bookings are made when you agree for us to provide you with training.

  2. Bookings may be made verbally (over the phone or in-person) or by email.

  3. When you book, we will send you an invoice for the booking.

  4. By booking a course with us, you agree to be bound by the Terms and Conditions contained in this document and confirm that the learner(s) meet any pre-requisites for the course, as detailed on the booking confirmation and course web page.  This is particularly important when the booking is for a re-qualification course, where the learners will be required to provide proof of their existing qualifications at the start of the course.

  5. Payment for bookings must be made as stated on your invoice. This is usually within 30 days of your booking unless otherwise agreed by us in writing.

  6. We reserve the right to withhold certificates until payment has been made for a course.

  7. By making a booking with us, you consent to us naming your organisation and using your logo in our marketing material.


3. Cancellation by Us:

  1. We reserve the right to cancel or reschedule a course.

  2. If we cannot deliver a confirmed booking, we will make every effort to reschedule the course.

  3. If a mutually acceptable alternative date cannot be found, we will offer you a full refund of any payment made in respect of the course.

  4. We do not accept responsibility for any qualifications that expire as a result of cancellation or rescheduling.


4. Cancellation by You:

  1. Once you have made a booking and we have agreed on a date to deliver the training, your date(s) will be reserved for you and so will no longer be available to anyone else. We will also start to incur costs in the preparation of your training.

  2. If you wish to cancel or reschedule your course you must notify us by email. We reserve the right to charge you Cancellation Fees based on the number of days' notice that you give us. If you have already paid your invoice, we will issue a refund where appropriate.

  3. The number of days' notice is the number of days before the course. This includes the day we receive your email until the day before the course. A course has started either on the first day of the in-person teaching or when eLearning enrolments have been sent out, whichever is earlier.

  4. The Cancellation Fee is based on the invoiced amount as follows:

    1. 0-7 days notice = 100% of the Course Fee (no refund)

    2. 8-14 days = 75% of the Course Fee (25% refund)

    3. 15-21 days = 50% of the Course Fee (50% refund)

    4. 22-28 days = 25% of the Course Fee (75% refund)

    5. 29+ days = no cancellation fee (100% refund)

  5. If the course includes eLearning and learner enrolments have already been sent out, the cancellation fee will also include 100% of the Learner Fees invoiced.

  6. We will always offer you the opportunity to reschedule your course to a mutually acceptable date. In this case, we reserve the right to charge you the Cancellation Fee(s) in addition to your original invoice amount.

  7. If you cancel a course on or after the day the in-person teaching has started, you must pay the full invoice and there will be no refund.


5. Attendance and Certification:

  1. We will usually send Joining Instructions to you to distribute to the learners prior to each course.

  2. It is your responsibility to inform learners about the details learners need to be able to attend the course.

  3. If a learner does not attend or complete the course, no refund will be given.

  4. The duties of a first aider can be physically demanding. In line with the Health and Safety Executive’s (HSE) Approved Code of Practice, you agree that learners should be free from any condition that will affect their participation in the course and their ability to carry out the duties of a first aider.  If a learner is unable to physically carry out any skills covered on the course, a certificate will be provided stating only the skills undertaken.

  5. For courses leading to a qualification, if any of the following apply, a qualification will not be awarded and a certificate of training (stating the subjects undertaken) will be provided instead:

    1. A learner is unable to provide proof of identity during the course.

    2. A learner is unable to provide proof of any pre-requisites (ie. previous certificate of training).

    3. A learner does not attend for the number of hours required by the Awarding Organisation.

    4. A learner does not pass the course, following any appropriate assessment, re-assessment and appeals requirements stipulated by the Awarding Organisation.

  6. No refund will be given if a qualification is not awarded.


6. Competence:

  1. Training, assessment and qualification on their own do not give a 'license to practice'.

  2. First aiders and mental health first aiders should always work within an organised system, with appropriate governance.

  3. Training, assessment and qualification is only a snapshot of a learner's ability in a training environment. It does not guarantee the individual's ability to act, nor does it provide on-going competence.

  4. It is the organisation and/or individual's responsibility to ensure that individuals remain competent to deal with the situations that they may face, through regular refresher training and CPD.


7. Liability and Indemnity:

  1. Custom Training shall not be liable for any direct, special, indirect, consequential or incidental damages including loss of profit or loss of opportunity as a result of the training given.

  2. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.


8. ​Jurisdiction:

  1. These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.


​9. Entire Agreement:

  1. These terms and conditions, together with our Privacy Notice and your booking confirmation and/or invoice constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Custom Training, whether written or oral.


10. General:

  1. We may change these terms and conditions at any time.

  2. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

  3. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.