Mental Health
for Line Managers

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  • Duration:

8 hours

  • Formats:

Face-to-face, webinar, eLearning, blended

  • Available for:

Groups and Individuals

  • Qualification:

Level 2 Award available in all formats

  • Certificates:

eCertificates, valid for 3 years

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Line Managers, HR professionals and those in well-being roles are critical to mitigating the impact of mental health problems on their people and organisation.

This course will enable learners to build a mentally healthier environment, whilst recognising and providing initial support to an adult or child who may be experiencing a mental health problem. On successful completion, they may be referred to as a 'Mental Health First Aider', 'Mental Health Champion' or 'Mental Health Advocate'.

Learners will gain an understanding of the mental health continuum and how an individual's mental health may change over time. They will explore risk factors for developing a mental health problem, as well as the relationship between substance use and mental health.

Learners will then gain knowledge of common triggers and early warning signs for specific mental health problems. They will also explore organisations that provide specialised support.

Learners will then consider how they can make a difference. They will learn how to use the Mental Health First Aid Action Plan to start a safe and supportive conversation, encouraging appropriate self-help or professional support when necessary. Learners will develop enhanced communication skills, through non-judgemental listening.

Learners will also explore how to become more mentally resilient, as well as discovering ways that they can challenge stigma and contribute to a positive mental health culture where everyone can thrive.

Finally, learners will consider how they can use the HSE Management Standards and Stevenson-Farmer report to help them build an open and positive mental health culture in their organisation. They will leave the course with a personal, actionable list that will allow the individuals in their organisation to thrive and perform at their best.

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All of our courses are fully customisable!


The core topics are below, but if you'd like to add or remove anything, or would like to focus more on a particular area, please just let us know.


• Well-being and mental health
• Mental health definitions
• The mental health continuum
• The prevalence of mental health problems
• Risk factors for mental health problems
• The impact of mental health problems
• Substance use and mental health

Understanding Specific Problems:

• Stress
• Anxiety
• Depression
• Eating disorders
• Self-harm
• Suicide
• Psychosis

Making a Difference:

• Building individual mental resilience
• The Mental Health First Aid Action Plan
• Starting a safe and supportive conversation
• Appropriate self-help strategies
• Signposting to professional help

Building a Mentally Healthier Environment:

• Challenging stigma
• Developing a positive mental health culture
• The HSE Management Standards
• The Stevenson-Farmer report
• Well-being and Mental Health Plans and Policies
• Mental health commitments
• Mental health risk assessments
• Tracking progress

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This course is fully certified by Custom Training.


eCertificates are valid for 3 years from the date of assessment.

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If required, this course may also lead to the FAA Level 2 Award in First Aid for Mental Health (RQF) qualification.

Learners must be at least 14 years old and complete the course within 3 weeks.

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  • Everything is 'custom-isable' - just ask!

  • Friendly and responsive customer service

  • No amendment or cancellation fees

  • Fully insured, registered and accredited

  • Designed and delivered by healthcare professionals

  • Interactive, practical and enjoyable training

  • Consistently outstanding feedback

  • eCertificates, valid for 3 years

  • 20% discount for new customers

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We think you'll love our courses and that our prices represent excellent value for money.

We deliberately keep our prices as low as possible, so that everyone can benefit from our life-saving training.

On top of that, we also offer new customers a 20% discount on their first course.

Please get in touch for a competitive quote for great training that's tailored exactly to your needs.

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FACE-TO-FACE (groups only)

This 8 hour course can be delivered face-to-face to groups of up to 16 people. It will be delivered at your venue by a Paramedic educator who has a special interest in mental health.

It can be delivered in 2 separate half day sessions, on different days, in the evenings or even at weekends!

Each learner will recieve a comprehensive book, as well as a lanyard and badge to identify them as an advocate for mental health.

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This course is available in a blended learning format for groups of up to 16 people. It consists of 4 hours of eLearning followed by a half day face-to-face or webinar session.

Please see the relevant format boxes for more information about each part.